Frequently Asked Questions
Everything you need to know about Lash Cosmetics™ and your order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. International orders can take between 7-14 business days depending on the destination and customs processing.
Are your products cruelty-free?
Yes, Lash Cosmetics™ is 100% cruelty-free. We never test our formulas or finished products on animals, and we ensure our suppliers adhere to the same ethical standards.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unopened and unused products for a full refund, excluding shipping costs.
Can I use your mascara with lash extensions?
Our water-based formulas are safe for use with lash extensions. However, we recommend avoiding our waterproof variants as they contain oils that can break down extension adhesive.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.